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Gift Card and E-gift Card FAQs[X]

Gift Card and E-gift Card FAQs

Gift Cards/E-Gift Cards
Q: What is a Lane Bryant E-Gift Card?
A: The Lane Bryant E-Gift Card works just like a Gift Card but it is sent electronically to an e-mail address. You specify the recipient’s e-mail address and we notify her of her gift. The recipient can redeem the E-Gift Card online, or she can print it and take it to any Lane Bryant store for redemption.

Q: Do you sell Lane Bryant Gift Cards/E-Gift Cards online?
A: Yes. They are available in any denomination to $999.99. Purchase a Lane Bryant Gift Card/E-Gift Card.

Q: How do I check the balance of my Gift Card/E-Gift Card?
A: Please call 800-478-2921 to check the balance of your Gift Card/E-Gift Card.

Q: Can I replace a lost or stolen Gift Card/E-Gift Card?
A: Lane Bryant cannot be responsible for lost or stolen Gift Cards/E-Gift Cards.


Q: Do Gift Cards/E-Gift Cards have an expiration date?
A: If a purchase is for less than the amount of the Gift Card/E-Gift Card, the balance will stay on the card until it is used.

Q: Can I use a coupon to purchase a Lane Bryant Gift Card/E-Gift Card?
A: No. Promotional discounts cannot be used toward the purchase of a Lane Bryant Gift Card/E-Gift Card.

Q: Can I reload my Gift Card/E-Gift Card online or in a Lane Bryant store?
A: Lanebryant.com and Lane Bryant stores are not able to reload Gift Cards/E-Gift Cards at this time.

Q: Can I pay my Lane Bryant Credit Card balance with my Lane Bryant Gift Card/E-Gift Card?
A: No. Gift Cards/E-Gift Cards cannot be used as payment toward a Lane Bryant Credit Card balance.

Q: How do I know if my E-Gift Card order has been accepted and sent to the recipient?
A: You will receive an e-mail from Lanebryant.com confirming that the E-Gift Card was sent to the recipient and informing you of the amount charged to your credit card.

Q: How long does it take for Lanebryant.com to process and send an E-Gift Card?
A: E-Gift Cards are processed and e-mailed to the recipient within a few hours of credit approval, barring any technical difficulties.

Q: What happens after I purchase an E-Gift Card?
A: You will receive an order confirmation e-mail as well as a shipping confirmation e-mail once the E-Gift Card has been sent to the recipient’s e-mail address. The recipient gets an e-mail confirming her gift, including information on how to retrieve and use the E-Gift Card. You will receive an e-mail once the recipient has picked up the E-Gift Card.

Q: What if my recipient never got the E-Gift Card or the e-mail was deleted?
A: For security purposes, only the purchaser has the ability to resend the E-Gift Card. Check your order status and follow the instructions for resending.

Q: What if my recipient got the E-Gift Card but cannot open or print it?
A: If the E-Gift Card cannot be opened or printed, please send us an e-mail.

Q: What if my E-Gift Card was delivered to the wrong e-mail address?
A: It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. Lanebryant.com is not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient’s e-mail address prior to placing your order.

Q: Can I purchase an E-Gift Card for someone outside the United States?
A: Yes. However, lanebryant.com ships orders only to the United States, Puerto Rico, the U.S. Virgin Islands and APO addresses.

Q: How do I use my Gift Card/E-Gift Card as payment?
A: To redeem your Gift Card/E-Gift Card online, shop at lanebryant.com and then proceed to checkout. At the checkout page, select "Gift Card" as your payment option. Then enter the 16-digit Gift Card/E-Gift Card number and 4-digit CVV number. These numbers are located on your Gift Card/E-Gift Card.

To redeem at a store, just bring in your Gift Card or printed E-Gift Card and present it at time of purchase.


Q: What happens if my Gift Card’s/E-Gift Card’s value is not enough to cover the cost of my purchase?
A: If your order’s total is more than the value of your Gift Card/E-Gift Card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)

Q: What happens if my order is less than the value of my Gift Card/E-Gift Card?
A: If your order is less than the value of your Gift Card/E-Gift Card, the balance will remain on your Gift Card/E-Gift Card for future purchases.

Q: Should I dispose of my Gift Card/E-Gift Card once I’ve spent its entire value?
A: No. Please do not dispose of your Gift Card/E-Gift Card until you’ve received your order and you are satisfied with it.

Q: What happens if I’m returning merchandise purchased with a Fashion Bug, Lane Bryant, Lane Bryant Outlet or Catherines Gift Card/E-Gift Card?
A: If you’re returning merchandise purchased with a Lane Bryant Gift Card/E-Gift Card to lanebryant.com, the amount of the merchandise and tax will be refunded and a new Lane Bryant E-Gift Card will be issued in this amount. Your new E-Gift Card will be sent to the e-mail address you used to place your order.

If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. Also, shipping costs cannot be refunded. If you paid with both a credit card and Gift Card/E-Gift Card, your credit card will receive the full credit.

If you’re returning merchandise purchased with a Fashion Bug, Lane Bryant Outlet or Catherines Gift Card/E-Gift Card to a Lane Bryant store, you will be issued a merchandise return card (store credit).