Lane Bryant - The fashion leader in women's plus-size clothing sizes 14-32   My account (sign in) | order status | customer service
 
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Frequently Asked Questions

my account at lanebryant.com

Site Registration and Sign-In
Q: How do I register?
A: Click "My Account" at the top of the home page. Select your country and click "Sign Up." You'll be invited to sign up for Lane Bryant special promotions and sale information.
Q: When I register, what am I agreeing to?
A: Nothing. Registration and mailing-list sign-up cost nothing and are free of obligation. You can change your information and preferences, and unsubscribe from our mailing lists, at any time.
Q: Is my registered information secure?
A: Yes. Lanebryant.com uses industry-standard methods such as firewalls, data encryption and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures that reasonably safeguard and secure the information we collect online.
Q: Why do I need to sign in when I log on to lanebryant.com?
A: When you sign in, we're able to recognize you and grant you access to update your account. Signing in will also activate your personal settings for online shopping.
Signing Up for the Lane Bryant Mailing List
Q: How can I sign up to receive e-mail news from Lane Bryant?
A: Enter your e-mail address in the window at the lower right on the home page. Follow the easy instructions. You'll be invited to sign up for Lane Bryant special promotions and sale information.

If you're already registered, click "My Account," located at the top in the navigation bar. On the "My Account" page, click "My Personal Information." At the bottom of the next page, you'll be invited to change your preferences to receive Lane Bryant special promotions and sale information.

You can choose whether you prefer to receive our e-mail promotions in text or HTML format.
Q: Does Lane Bryant have a mail-order catalog?
A: Not currently. However, Lane Bryant does offer fashion mailings that highlight new store promotions. Sign up for our mailing list.
My Privacy
Q: Can I request that Lane Bryant mailings be sent to a friend?
A: Sorry, no. Our Privacy Policy prevents us from automatically adding anyone to our mailing list. Recipients must sign up themselves.
Q: Does Lane Bryant share my personal information with third parties?
A: When appropriate, we do share your information with unrelated third parties for a variety of reasons. See our Privacy Policy for a full explanation.
Adding lanebryant.com to My Address Book
Q: I've signed up for e-mail communications from Lane Bryant but I'm not receiving your messages. How can I fix this?
A: Many e-mail service providers, including AOL, Hotmail and Yahoo!, have created spam filters to prevent unwanted messages from reaching your inbox. Unfortunately, these filters can also block e-mail messages you actually want to receive, such as those from Lane Bryant. Take these steps to fix this problem:
  1. Make sure you're registered at lanebryant.com and signed up to receive correspondence from us. Be sure we have your preferred e-mail address. To check your contact information and mail preferences, sign in at lanebryant.com. Go to "My Personal Information" and make any necessary changes.

  2. Check your spam filter in your e-mail program. To ensure delivery to your inbox (not to bulk or junk folders), add lane.bryant@info.lanebryant.com to your address book or trusted sender list. If we're on your list and you still aren't getting our e-mails, we recommend contacting your Internet service provider.

  3. Follow some specific recommendations based on the e-mail provider you use:
AOL
MSN and Hotmail
Yahoo! and SBC
Earthlink
BellSouth
Cox
Netscape Mail
Comcast
AT&T
Cablevision
Optimum Online
USA.NET
.mac
Road Runner


Updating My Account
Q: How can I access and change my registration information?
A: Click "My Account" in the navigation at the top of the home page. Sign in and click "My Personal Information." At the bottom of the next page, you'll have an opportunity to update your contact information.

You'll receive a confirmation e-mail updating you on the changes made to your account.
Q: When I access my account, I notice that some of my information appears different from the way I entered it. Why?
A: It is easier for our database to store information when it is in a consistent format. Our system automatically removes extra characters such as apostrophes or dashes when necessary.
Unsubscribing from the Mailing List
Q: How can I unsubscribe from your e-mail list, postal mail and/or third-party postal mail?
A: Unsubscribe just from the Lane Bryant e-mail list.

To unsubscribe from any of our three lists (e-mail, postal mail or third-party postal mail), follow these simple steps:
Sign in at lanebryant.com.
On the "My Account" page, click "My Personal Information."

At the bottom of the page, change your preferences for receiving e-mail, postal mail and third-party offers.
It may take up to 48 hours for us to process your request. Additionally, it may take up to six weeks before you stop receiving postal mailings.
Cookies
Q: What are cookies?
A: A cookie is a small data file that a Web site stores on your computer's hard drive after you've visited it. Cookies simply identify your browser. They do not retrieve personal data from your hard drive or obtain any information about who you are.

At lanebryant.com, our cookies do not identify a visitor unless she has chosen to register on our site. We use the registration information to recognize a returning visitor and to give her access to the benefits of personalized features and settings. We also use cookies to recognize customer traffic patterns and site use on an anonymous basis. This information helps us improve the site's layout and design.
Q: Why should my Lane Bryant cookies be enabled?
A: Cookies allow you to take advantage of benefits such as express checkout when you make a purchase. This means you won't have to retype your billing and shipping information each time you shop.
Q: How can I enable cookies on my computer?
A: To change your cookies settings:


PC BROWSERS
    Internet Explorer 6.x-7.x
    1. Select "Internet Options" from the Tools menu.
    2. Click the Privacy tab.
    3. Click the Advanced button.
    4. Check the "Override Automatic Cookie Handling" box.
    5. Select "Accept" under First-party Cookies.
    6. Select "Block" under Third-party Cookies.
    7. Select "Always allow session cookies."
    8. Click "OK" at the bottom of the Advanced Privacy Setting window.
    9. Click "OK" at the bottom of the Internet Options window.
    10. Close the lanebryant.com window and open a new window.
    11. Enter lanebryant.com in address bar.


    Netscape 7.x
    1. Select "Preferences" from the Edit menu.
    2. In the Category pane, click the arrow next to "Privacy & Security" to expand the menu.
    3. Click "Cookies."
    4. Click the button next to "Enable cookies for the originating web site only." Or if you prefer, click the button next to "Enable all cookies."
    5. Click "OK" at the bottom of the Preferences window.


    Netscape 8.x
    1. Select "Options" from the Tools menu.
    2. In the Options window, click the Site Controls icon (looks like a shield).
    3. If you're using Netscape's customizable settings feature (under the Site List tab), add www.lanebryant.com to your list of trusted sites:
      1. Click "Add Site."
      2. In the Add Site Settings window, enter www.lanebryant.com next to Domain.
      3. For the initial Trust Setting, select "I Trust This Site."
      4. Click "Add Site."
      5. Make sure the "I Trust This Site" setting enables cookies.
    4. If you're not using Netscape Trust Ratings, make sure the default Trust Setting enables cookies:
      1. Click the Global Setting tab.
      2. If "Do Not Use Netscape Trust Ratings" is selected, notice what the default setting is ("I Trust This Site," "I'm Not Sure" or "I Don't Trust This Site").
      3. Click the Site List tab.
      4. Follow the instructions to enable cookies for a trust setting.
      5. Click "OK" at the bottom of the Options window.
    5. To enable cookies for a trust setting:
      1. Select Options from the Tools menu.
      2. In the Options window, click the Site Controls icon.
      3. Under Master Settings, click the desired trust level ("I Trust This Site," "I'm Not Sure" or "I Don't Trust This Site").
      4. Under Web Features, check the Allow Cookies box.
      5. While you're at it, consider checking the Enable JavaScript box. JavaScript is required for many of the features of this site.


    Firefox 1.x
    1. Select "Options" from the Tools menu.
    2. Click the Privacy icon.
    3. Click the Cookies tab.
    4. Check the "Allow sites to set cookies" box.
    5. Click "OK" at the bottom of the Options window.


    Firefox 2.x
    1. Select "Options" from the Tools menu.
    2. Click the Privacy icon.
    3. Check the "Accept cookies from sites" box.
    4. In the "Keep until:" dropdown menu, select "they expire."
    5. Click "OK" at the bottom of the Options window.



MAC BROWSERS

    Safari
    1. Select "Preferences" from the Safari menu.
    2. Click Security.
    3. Under Accept Cookies, check "Always."
    4. While you're at it, consider checking the Enable JavaScript box. JavaScript is required for many of the features of this site.


    Firefox
    1. Select "Preferences" from the Firefox menu.
    2. Click "Privacy."
    3. Click the Cookies tab.
    4. Check the "Allow sites to set cookies" box.
    5. Close the window.
Viewing Images
Q: I'm having trouble viewing pictures on the site. What can I do to fix this?
A: If you're having trouble viewing or using our site, you may need to download and install an updated version of your Internet browser. An older version may be affecting your computer's ability to display pages correctly.

To get the most out of your visits to our site, please make sure you're using the latest version of your browser. For best results, we recommend:
Internet Explorer 6 or higher
Netscape 7 or higher

Firefox 1.5 or higher
And for optimal navigation on our site, we recommend a screen setting of 800 x 600 or greater.


Contact Us
Q: Whom do I contact if I have a question?
A: Contact a Lane Bryant Customer Service Representative.
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shopping services at lanebryant.com
Store Locator
Q: How can I find a store near me?
A: Find a Lane Bryant store near you, along with a map and driving directions.
Garment Lengths
Q: How do I determine the length or inseam of a garment?
A: To help you determine if a garment will fit your body, we provide the length or inseam on each product page.

 To determine the length of tops, we measure from the center of the back neckline or seam (if there's a collar) down the back to the hem.

To determine the length of skirts, we measure from the waist to the hem.

To determine the inseam of bottoms, we measure from the center of the crotch down the inside seam to the hem.

Sizing Charts
Q: What sizes does Lane Bryant offer?
A: Lane Bryant sizes range from 12 to 32. Our standard Lane Bryant sizes fit a woman of an average height of 5'6". Lane Bryant petite sizes are for women 5'4" or under, and Lane Bryant tall sizes are for women 5'8" or taller.
Q: Do you have a sizing chart I can refer to online?
A:

  View Cacique intimates sizing charts and fit information.
Q: How do I measure myself?
A: Here are some tips for measuring:


 If possible, have a friend measure you.

Measure yourself twice for accuracy.

Remove your shoes for accuracy.

Be sure to measure over the undergarments that you are most likely to wear with the item you are ordering.

Be sure the measuring tape is straight, but not tight. You should be able to breathe.

Measure around the fullest part of your bust. Your bust measurement will determine what size your top is.

Measure around the narrowest part of your natural waistline.

Measure around the fullest part of your hips. Your hip measurement will determine your skirt, pants and shorts size.

For the inseam, measure inside the length of your leg from your crotch to the floor.

If your measurements fall between sizes, it is best to order one size up.










How to Measure
Bust: Measure under arms around fullest part.
Waist: Measure around narrowest part of natural waistline.
Hips: Measure around fullest part of lower hip.
Inseam: Measure inside length of leg from crotch to floor.

Note: Inseams are provided in the product description for every item that has an inseam.

Once you've measured yourself, compare your measurements to the sizing chart to determine the best size for you.
Q: How do I find my perfect bra size?
A: View Cacique intimates sizing charts and fit information.
 
What is Right Fit?
Right Fit is a revolutionary new fit system that significantly improves the way jeans and pants fit your body. No more unbuttoned waists or gaping in the back. Instead, three ultimate fits that love your hips, waist, everywhere at once.

Right Fit is based on your body shape and Right Fit size, not your traditional waist size. Click here to find out more about Right Fit or visit a store where an Associate will be glad to assist you.
Q: Why does Right Fit use a different approach to sizing?
A: Traditional sizing only considers your waist size. Right Fit goes further and also considers the shape of your body. As a result, a new sizing method was needed to ensure the best possible proper fit on your waist, hips and thighs.
Q: How can I find my new sizing for Right Fit?
A: To find your Right Fit online, use our Right Fit converter. In stores, an Associate will be glad to assist you.
Q: I like the way Lane Bryant's Venezia jeans fit me. Will Right Fit change the way they fit my body?
A: No, just choose Right Fit Red. The fit will be like the one you've always enjoyed.
Q: Will all Venezia jeans be converted to Right Fit sizing?
A: No, the only jean styles that will be designed for Right Fit are Stretch Classic, Stretch Flare and Stretch Bootcut.
 
Gift Cards/E-Gift Cards
Q: What is a Lane Bryant E-Gift Card?
A: The Lane Bryant E-Gift Card works just like a Gift Card but it is sent electronically to an e-mail address. You specify the recipient's e-mail address and we notify her of her gift. The recipient can redeem the E-Gift Card online, or she can print it and take it to any Lane Bryant store for redemption.
Q: Do you sell Lane Bryant Gift Cards/E-Gift Cards online?
A: Yes. They are available in any denomination to $999.99. Purchase a Lane Bryant Gift Card/E-Gift Card.
Q: How do I check the balance of my Gift Card/E-Gift Card?
A: Please call 800-478-2921 to check the balance of your Gift Card/E-Gift Card.

Q: Can I replace a lost or stolen Gift Card/E-Gift Card?
A: Lane Bryant cannot be responsible for lost or stolen Gift Cards/E-Gift Cards.

Q: Do Gift Cards/E-Gift Cards have an expiration date?
A: If a purchase is for less than the amount of the Gift Card/E-Gift Card, the balance will stay on the card until it is used. However, after 24 months a $1.00-per-month dormant fee may be charged against the card's remaining value, except where prohibited by law.
Q: Can I use a coupon to purchase a Lane Bryant Gift Card/E-Gift Card?
A: No. Promotional discounts cannot be used toward the purchase of a Lane Bryant Gift Card/E-Gift Card.
Q: Can I reload my Gift Card/E-Gift Card online or in a Lane Bryant store?
A: Lanebryant.com and Lane Bryant stores are not able to reload Gift Cards/E-Gift Cards at this time.
Q: Can I pay my Lane Bryant Credit Card balance with my Lane Bryant Gift Card/E-Gift Card?
A: No. Gift Cards/E-Gift Cards cannot be used as payment toward a Lane Bryant Credit Card balance.
Q: How do I know if my E-Gift Card order has been accepted and sent to the recipient?
A: You will receive an e-mail from lanebryant.com confirming that the E-Gift Card was sent to the recipient and informing you of the amount charged to your credit card.

Q: How long does it take for lanebryant.com to process and send an E-Gift Card?
A: E-Gift Cards are processed and e-mailed to the recipient within a few hours of credit approval, barring any technical difficulties.
Q: What happens after I purchase an E-Gift Card?
A: You will receive an order confirmation e-mail as well as a shipping confirmation e-mail once the E-Gift Card has been sent to the recipient's e-mail address. The recipient gets an e-mail confirming her gift, including information on how to retrieve and use the E-Gift Card. You will receive an e-mail once the recipient has picked up the E-Gift Card.
Q: What if my recipient never got the E-Gift Card or the e-mail was deleted?
A: For security purposes, only the purchaser has the ability to resend the E-Gift Card. Check your order status and follow the instructions for resending.
Q: What if my recipient got the E-Gift Card but cannot open or print it?
A: If the E-Gift Card cannot be opened or printed, please send us an e-mail.
Q: What if my E-Gift Card was delivered to the wrong e-mail address?
A: It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. Lanebryant.com is not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient's e-mail address prior to placing your order.

Q: Can I purchase an E-Gift Card for someone outside the United States?
A: Yes. However, lanebryant.com ships orders only to the United States, Puerto Rico, the U.S. Virgin Islands and APO addresses.
Q: How do I use my Gift Card/E-Gift Card as payment?
A: To redeem your Gift Card/E-Gift Card online, shop at lanebryant.com and then proceed to checkout. At the checkout page, select "Gift Card" as your payment option. Then enter the 16-digit Gift Card/E-Gift Card number and 4-digit CVV number. These numbers are located on your Gift Card/E-Gift Card.

To redeem at a store, just bring in your Gift Card or printed E-Gift Card and present it at time of purchase.
Q: What happens if my Gift Card's/E-Gift Card's value is not enough to cover the cost of my purchase?
A: If your order's total is more than the value of your Gift Card/E-Gift Card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)
Q: What happens if my order is less than the value of my Gift Card/E-Gift Card?
A: If your order is less than the value of your Gift Card/E-Gift Card, the balance will remain on your Gift Card/E-Gift Card for future purchases.
Q: Should I dispose of my Gift Card/E-Gift Card once I've spent its entire value?
A: No. Please do not dispose of your Gift Card/E-Gift Card until you've received your order and you are satisfied with it.
Q: What happens if I'm returning merchandise purchased with a Lane Bryant, Lane Bryant Outlet, Fashion Bug, Catherines or Petite Sophisticate Outlet Gift Card/E-Gift Card?
A: If you're returning merchandise purchased with a Lane Bryant, Lane Bryant Outlet, Fashion Bug, Catherines or Petite Sophisticate Outlet Gift Card/E-Gift Card to lanebryant.com, the amount of the merchandise and tax will be refunded and a new Lane Bryant E-Gift Card will be issued in this amount. Your new E-Gift Card will be sent to the e-mail address you used to place your order.

If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. Also, shipping costs cannot be refunded. If you paid with both a credit card and Gift Card/E-Gift Card, your credit card will receive the full credit.

If you're returning merchandise purchased with a Lane Bryant, Lane Bryant Outlet, Fashion Bug, Catherines or Petite Sophisticate Outlet Gift Card/E-Gift Card to a Lane Bryant store, you will be issued a merchandise return card (store credit).
Lane Bryant Credit Card
Q: Can I apply for a Lane Bryant Credit Card online?
A: Yes. Get card details and an online application.

Q: Can I view my Lane Bryant Credit Card account information online?
A: Yes. Get details.
Q: Who can answer my Lane Bryant credit questions?
A: Please call Spirit of America Bank, which owns and operates credit card transactions for Lane Bryant, Inc. A customer service representative will assist you with any issues you may have.

Spirit of America Bank toll-free number: 800-888-4163
Collections issues: 888-561-8874

Gift Wrap
Q: Can my online order be gift wrapped?
A: We do not offer gift-wrap service at this time.

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store policies at lanebryant.com
Online Payment
Q: Are the prices on your Web site the same as in the stores?
A: Our online prices may differ from the prices offered in our retail stores.
Q: Does lanebryant.com offer price adjustments?
A: Yes. If regular-price merchandise goes on sale within two weeks of your original purchase date, we will give you the price difference. No price adjustments will be made on purchases of already reduced merchandise that has received additional markdowns. E-mail us for assistance with your price adjustment.
Q: Are employee discounts valid online?
A: We are not able to process employee discounts at this time.
Q: Can I use more than one promotion code on a single order? Can I use a promotion code more than once?
A: No. You can use just one promotion code per order. Promotion codes are valid for one-time use only.
Q: Can I use coupons with Perfect Price Every Day merchandise?
A: No. You cannot use coupons or discounts with Perfect Price merchandise unless it has been marked down.

Q: Can I use my realwomendollars online?
A: You cannot redeem realwomendollars online at this time.
Q: If I use a Gift Cheque on my order, can I use a promotion code on the same order?
A: No. You can use either a Gift Cheque or a promotion code on your order, but not both.
Q: Which types of payment do you accept?
A: We currently accept Lane Bryant and Lane Bryant Outlet, Visa, MasterCard, Discover and American Express credit cards. We also accept Lane Bryant, Fashion Bug and Catherines Gift Cards. Sorry, checks are not currently accepted at our online store.

Please note: We cannot process gift cards issued by Visa, MasterCard, Discover or American Express. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact Customer Service to remove the authorization, please do not attempt to use a gift card issued by Visa, MasterCard, Discover or American Express.
Q: Can I pay for my purchase online using a debit or check card?
A: Yes. However, if you pay for your purchase using a bankcard that is associated with your checking account, DO NOT click "Submit Order" (Step 2 of checkout) more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution. Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days.

If you encounter technical difficulty while placing your order, please send us an e-mail immediately.
Q: Can I pay for my online order by check?
A: Sorry, at this time we are unable to accept payment by check.
Q: When will I be charged for my order?
A: You will be charged once your items have shipped. Please note your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment.
Sales Tax
Q: What sales tax will I be charged for my online purchase?
A: If Lane Bryant or one of our affiliated brands operates a store in your state, the law requires us to collect sales tax from you. We determine a customer's state based on shipping ZIP code. When you review your order total during checkout, you'll see the amount of sales tax that will be charged to your credit card. This amount reflects the applicable state and local taxes.
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Shipping
Q: How much do you charge for shipping?
A: See our rates below.

Standard(4-8 business days)

Merchandise Total

Charge

$0 – $25.00

$4.95

$25.01 – $50.00

$6.95

$50.01 – $75.00

$8.95

$75.01 – $100.00

$10.95

$100.01 – $125.00

$11.95

$125.01+

$12.95

Shipping Upgrade

Additional Charge

Express (2-4 business days)

$6.00

Priority (2nd business day, no weekends)

$10.00

Overnight (next business day by 12 P.M., no weekends)

$15.00

FREE USPS First-Class Mail® for customers ordering Gift Cards only. If you purchased your order with a Gift Card, you are not eligible for free shipping.


Q: Where do you ship to?
A:

We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, and APO addresses for no additional cost. Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. Canadian orders are shipped via Canada Post. Canadian customers click here for Canadian shipping information. We do not offer overnight shipping to these locations.
Q: What are my shipping options?
A:

You can choose from standard (4–8 business days), express (2–4 business days), priority (2nd business day, no weekends) and overnight (next business day by 12 P.M., no weekends). Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping options to these locations.

Free shipping is available to customers who order Gift Cards (USPS First–Class Mail®). All other online purchases are excluded from this offer. Please note, if you make a purchase and pay for it with a Gift Card, you are not entitled to free shipping.
Q: When will I be charged for my order?
A:

You will be charged when your order ships. If your items are shipped separately, you will not be charged for those items until they ship.

Your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment. Your total shipping charge is the same whether your order is shipped separately or not. Shipping charges on multiple shipments are prorated based on each shipment's total.
Q: Do you accept international orders?
A:

Our only international shipping destination is Canada via our partner Borderfree. Click here for Canadian shipping details.
Q: Can you ship outside the United States?
A:

We currently offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, Guam and APO addresses for no additional cost. Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping options to these locations. We also offer shipping to Canada via our partner Borderfree. Click here for Canadian shipping details.
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Order Tracking
Q: Can I track my order online?
A: Yes. Sign in to lanebryant.com and click "My Account." From there click "Order Status," then "Order Detail." Please note: Order tracking is not available for Gift Card orders shipped via USPS First–Class Mail®.
Q: I should have received my package by now. What should I do?
A: If your package was shipped via standard or express service, we must allow a total of 21 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.

If your package was shipped via priority 2nd day or overnight, we must allow a total of 12 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
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returns
Q: May I return intimate apparel?
A: Yes, intimate apparel is returnable.
Returns of Purchases Made at Your Local Store
Q: How can I return a purchase made at a Lane Bryant store?
A: With an original receipt, and within 90 days of the original date of purchase, Lane Bryant will provide an exchange or full refund in the original form of payment.

With an original receipt, and after 90 days of the original date of purchase, Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.

Without an original receipt, Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.

A valid driver's license, military ID or permanent state-issued ID is required for all returns.

Please note: Items purchased at a Lane Bryant store may not be returned to lanebryant.com.
Returns of Purchases Made at lanebryant.com
Q: How can I return my online purchase?
A: Purchases made online can be returned to any Lane Bryant or Lane Bryant Outlet store or mailed to lanebryant.com. However, selected Lane Bryant merchandise cannot be returned if the original tags are not on the garment. If you purchase an item with this tag, all original tags must be attached to the garment in the same manner as originally secured upon return in order for us to process your refund.

Exception: Maternity and bridal wear must be returned to lanebryant.com. Please use the convenient prepaid shipping label provided with your shipment. Maternity and bridal wear may not be returned to Lane Bryant stores.

Items purchased at LBCatalog.com are not returnable to lanebryant.com or to Lane Bryant stores. If merchandise from LBCatalog.com is shipped to lanebryant.com, all merchandise will be returned to sender without refund.
Q: Are there any items purchased online that I can't return to stores?
A: Maternity and bridal wear must be returned to lanebryant.com. Please use the convenient prepaid shipping label provided with your shipment. Maternity and bridal wear may not be returned to Lane Bryant stores.
Q: How do I return/exchange an item if I've lost my invoice/packing slip?
A: If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.
Returns Via Return Shipment
  1. Complete the return slip on your packing slip by indicating the return reason and quantity returned.
  2. Use the Return Label from your packing slip to mail your merchandise return.
  3. Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the return slip.
  4. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
  5. Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be e-mailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
  6. You will receive an e-mail notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.
Exchanges Via Return Shipment
Q: How do I exchange items via return shipment?
A: Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at lanebryant.com. Please note: You will be charged for shipping and handling on your new order.
Returns or Exchanges to a Store
Q: How do I return or exchange items at a store?
A:

Take the unwashed, unworn merchandise, the packing slip, and the credit card you used to place the order to any Lane Bryant or Lane Bryant Outlet.

If you return your items within 90 days of their ship date, Lane Bryant will provide an exchange or full refund in the original form of payment.

If you return your items more than 90 days after their ship date, Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.

Without an original receipt, Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.

A valid driver's license, military ID or permanent state-issued ID is required for all returns, cash refunds and forms of payment.

Exception: Maternity and bridal wear must be returned to lanebryant.com. Please use the convenient prepaid shipping label provided with your shipment. Maternity and bridal wear may not be returned to Lane Bryant stores.

Merchandise purchased from lanebryant.com may be returned to any Lane Bryant or Lane Bryant Outlet store, but not to Fashion Bug or Catherines stores.

Selected Lane Bryant merchandise cannot be returned if the original tags are not on the garment. If you purchase an item with this tag, all original tags must be attached to the garment in the same manner as originally secured upon return in order for us to process your refund.

If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.

Please note:


 Shipping and handling charges are nonrefundable.

If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price.

If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.
If you have additional questions, send us an e-mail.

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corporate information
Q: Who owns Lane Bryant?
A: Lane Bryant is a division of Charming Shoppes, Inc., a company with a long history of providing quality fashions for women.
Q: Are Lane Bryant stores franchises?
A: No, all Lane Bryant stores are owned and operated by our parent company, Charming Shoppes, Inc.
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Canadian orders
Lanebryant.com has partnered with Borderfree to ship your order to Canada.
Q: How do I shop?
A:

Follow these steps:

  1. Start by clicking the Canadian flag located in the top right corner of every lanebryant.com page. If your cookies are enabled, you will be recognized as a Canadian customer each time you return to the site. Once you choose Canadian currency, prices will appear in Canadian dollars. All dollar amounts preceded by "Can" reflect Canadian currency. If you do not see "Can" before a price, that price is in U.S. dollars.
  2. To add an item to your shopping bag, select the color, size, and quantity desired. Then click "Add to Bag."
  3. When you're done shopping, click "Proceed to Checkout." You will be asked to enter your billing and shipping information. Before actually placing your order, you will be able to review your total cost in Canadian dollars, including taxes, customs, duty, and shipping and handling.
  4. To place your order, click "Continue Checkout." Once you do this, you will be taken to Borderfree's checkout page, where you will enter your payment information.
  5. Once you click "Submit Order," Borderfree will authorize your credit card. Once Borderfree receives and ships your order, your credit card will be charged.
Q: How will I know you received my order?
A: Once you've placed your order, you will receive three e-mails: An order confirmation e-mail will be sent immediately after your order has been placed. Once your order ships from our facility in the U.S., you will receive a shipping confirmation e-mail. You will receive a third e-mail once your order clears Canadian customs that will include a shipping ID allowing you to track your order.

Sizing Charts
Q: Do you have a sizing chart I can refer to online?
A: Size Chart

Gift Cards/E-Gift Cards
Q: Can I purchase a Lane Bryant Gift Card or E-Gift Card as a gift?
A: Because we cannot accept the Lane Bryant Gift Card or E-Gift Card as tender for Canadian orders, this purchase option is not available to our Canadian customers.

Online Payment
Q: How do I find my total cost, including taxes, customs, duty, and shipping and handling?
A: When you're done shopping, click "Proceed to Checkout" in your shopping bag. You will be asked to enter your billing and shipping information. Before actually placing your order, you will be taken to a review order page that details your entire order, including all taxes, customs, duty and shipping and handling charges.
Q: How much tax will I be charged on my order?
A:

Your ship-to destination determines your tax rate. Tax will be charged on commodities as well as duties. Review the chart below for details:

<
Province of Delivery
GST
PST
HST
Alberta
5%
-
-
British Columbia
5%
-
-
Manitoba
5%
-
-
New Brunswick
-
-
13%
Newfoundland & Labrador
-
-
13%
Northwest Territories
5%
-
-
Nova Scotia
-
-
13%
Nunavut