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RETURN POLICY
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If you're ever unhappy with a Lane Bryant purchase, simply present your receipt at any Lane Bryant store and we'll gladly exchange the item or process a refund in the form of your original payment, whichever you prefer.
With an original receipt, and within 90 days of the original date of purchase, Lane Bryant will provide an exchange or full refund in the original form of payment.
With an original receipt, and after 90 days of the original date of purchase, Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.
Without an original receipt, Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.
A valid driver's license, military ID or permanent state-issued ID is required for all returns.
Please note: Items purchased at a Lane Bryant store may not be returned to lanebryant.com.
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You have two ways to return or exchange merchandise purchased at our online store. Online purchases may be brought to any Lane Bryant or Lane Bryant Outlet store or mailed back to lanebryant.com.
Exception: Maternity and bridal wear must be returned to lanebryant.com. Please use the convenient prepaid shipping label provided with your shipment. Maternity and bridal wear may not be returned to Lane Bryant stores.
Please note: Items purchased at a Lane Bryant store may not be returned to lanebryant.com. Items purchased at LBCatalog.com may not be returned to lanebryant.com or Lane Bryant stores. If merchandise from LBCatalog.com is shipped to lanebryant.com, all merchandise will be returned to sender without refund. |
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Complete the return slip on your packing slip by indicating the return reason and quantity returned. |
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Use the Return Label from your packing slip to mail your merchandise return. |
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Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the return slip. |
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Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us. |
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Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable. |
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You will receive an email notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item. |
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Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at lanebryant.com. Please note: You will be charged for shipping and handling on your new order.
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Simply take the unwashed, unworn merchandise, the packing slip, and the credit card you used to place the order to any Lane Bryant or Lane Bryant Outlet store. Selected Lane Bryant merchandise cannot be returned if the original tags are not on the garment. If you purchase an item with this tag, all original tags must be attached to the garment in the same manner as originally secured upon return in order for us to process your refund.
Merchandise purchased from Lane Bryant may be returned to any Lane Bryant or Lane Bryant Outlet store, but not to Fashion Bug or Catherines stores.
Exception: Maternity and bridal wear must be returned to lanebryant.com. Please use the convenient prepaid shipping label provided with your shipment. Maternity and bridal wear may not be returned to Lane Bryant stores.
If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item. |
Shipping and handling charges are nonrefundable.
If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price.
If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.
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