Loyalty Account Information

Where can I see my Rewards Account activity?

Lane Rewards members are able to create an online account here, or log in to an existing online account where they will see their Lane Rewards Account dashboard. The dashboard displays current tier, available Rewards, Points balance and number of Points needed for the next Reward. If your online account is missing your Rewards balance, make sure that the email address and phone number for your online account match your Lane Rewards Account. You can also check your balance in store at the register with any associate. Additionally, at the beginning of each month, members will receive an email providing them with an Account summary including tier, current Point balance, available Rewards and number of Points away from the next Reward.

Can I merge Rewards Accounts?

You will need to contact our Customer Service team at 1-866-886-4731 in order to merge Rewards Accounts.

How do I update my email address or phone number associated with my Rewards Account?

One way to change your email address or phone number is to simply log in to your online account and update your information under My Account. You can also call our Customer Service team at 1-866-886-4731.

How do I cancel Lane Rewards?

You can cancel your participation in the Lane Rewards Program by calling Lane Bryant customer service team at 1-866-886-4731. If you cancel your participation in the Lane Rewards Program you will no longer earn Points and Rewards or other program benefits. Your unused and unexpired Points and Rewards will be forfeited.

1 The Lane Rewards Program is provided by Lane Bryant, Inc. Program terms are subject to change. See full Rewards Terms & Conditions, including other eligibility requirements, at lanebryant.com/help/loyalty-terms-and-conditions.

2 Subject to credit approval. The Lane Bryant Credit Card is issued by Comenity Bank. In order to receive credit card benefits associated with the Lane Rewards program in store, you will be required to supply the email address and phone number associated with your Lane Rewards program and use your Lane Bryant Credit Card on qualifying purchases.

Lane Bryant Credit Card Accounts are issued by Comenity Bank.

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